Refund Policy

Last updated: 2026-10-01

What this covers

This policy applies to all orders placed through this site, including cloud top-up and payment intermediation, account opening assistance, and technical support. Orders placed through other channels follow that channel’s rules. Where an individual order states specific terms in writing at confirmation time, those govern.

Refund eligibility

• First purchase by a new customer: full refund within 72 hours of purchase, once per customer.
• Service unavailable: if, for reasons on our side, the service cannot be used within 24 hours of delivery and we cannot repair it in reasonable time, you may request a refund.
• Duplicate charge: amounts charged twice due to a system error are refunded.
• Material mismatch: if the service differs substantially from the page description at purchase time, you may request a refund within 48 hours.

Non-refundable items

• Services past the refund window
• Resources already consumed (traffic, storage, compute hours)
• Service unavailability caused by your own actions (misconfiguration, operational error)
• Products bought during promotions or special offers, unless stated otherwise
• Complimentary or free service credits
• Interruptions caused by force majeure

Process

• Submit a refund request with your purchase receipt, a description of the problem, and contact details.
• We review and process it within 3 business days.
• Once approved, funds are returned to the original payment method within 7 business days.

Method and timing

• Cryptocurrency: returned to the sending address, typically within 10–30 minutes; the network fee is borne by the receiver.
• Bank transfer: returned to the original account, typically 1–5 business days.
• Account balance: credited back to your platform balance immediately.
• Refunds always follow the original route. Never send us replacement payment details during a refund discussion.

Disputes

If you disagree with a refund decision, send the order number and supporting evidence. We re-check the vendor-side consumption records and issue a written conclusion. If we still cannot agree, the dispute resolution process set out at order confirmation applies.